Our background is in retail sector workforce management. Before Zenopt we have been working to improve WFM processes and find ways to utilize forecasts in shift creation. The idea of workforce optimization is fairly easy; just match the shifts to the workload. In reality however, it gets pretty complicated. One will have to make sure all union agreement requirements are met, employees skills are taken into account, holidays and wishes are considered and employees contracted hours are given and adjusted to the balancing period. Manually this is exhausting as there are millions of moves to be made. Only way to find the optimal solution is to harness the computing power and sophisticated algorithms. We have tried to find an existing solution for this problem but after extensive searching and testing it turned out that the existing software could not do what was needed.
To bring a solution to the market, we founded Zenopt.
We combined our experience from retail, workforce planning, software development and optimization with the latest technologies. The software we have developed can handle the complexity of workforce planning and make efficient shifts taking into account the workload forecasts, detailed tasks, and employee contracts and skills. With a click of a button.